Features & Functions of SAP Business One: Service Management

Service management optimizes the potential of your service department, providing support for service operations, service contract management, service planning, tracking of customer interaction activities, and customer support.

Capabilities include:

• Service call -- Enables users to manage, track, and resolve customer questions and deal with item-related problems
• Customer equipment card -- Provides service technicians with detailed information about an item sold to a customer, such as a manufacturer's serial number, replacement serial number, and all service call history
• Service contract -- Allows users to create a regular support or warranty contract for items or services sold to a customer
• Rate tables -- Allows you to enter your foreign currency rates and indexes or auto download rates from the Web, which can then be used in reports and data entry
• Knowledge base -- Helps service reps resolve problems and optimizes their performance
• Service reports -- Enable users to view and analyze data related to service contracts, customer equipment, and service calls

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